Frequently Asked Questions
Everything you need to know about your Vush experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can follow your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
Do you ship internationally?
Yes, Vush ships worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties.
How do I know which size to choose?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Vush garments?
To ensure longevity, we recommend washing most items in cold water on a gentle cycle and hanging them to dry. Always check the specific care label located inside each garment.